Komatsu has announced that a major new distribution centre is currently being constructed and is estimated to open in May 2021,
Komatsu’s new Wacol distribution centre is said to significantly increase customer satisfaction by improving parts and components availability, further reduce order turnaround times and streamline ordering efficiency in a consolidated single facility. The four existing distribution and storage centres into a single facility.
Russell Hodson, Komatsu’s General Manager, Supply Chain, the key driver of the new facility is to improve customer satisfaction across its Queensland, New Zealand and New Caledonia operations.
“Customers in these regions – which includes large mining customers – are currently serviced from our various Brisbane facilities, and by consolidating them into a single operation, we anticipate a marked improvement in customer satisfaction,”
“The new facility will also be much safer for Komatsu employees and service providers, making use of the latest warehousing technology and systems, including anti-collision systems and full worker/machine separation throughout”.
- “In addition, we’ll see improvements in quality by bringing storage of all parts and components under cover, while a one-part/one-location approach will eliminate the chances of binning and picking errors – further contributing to improved customer satisfaction,”
“We’re also going to in-source our warehousing operations so all staff will be Komatsu employees, which will better enable us to continue our ongoing program of continuous improvement”.
“At this new facility, we’ll employing 50 new people into Komatsu; we see this as a great opportunity to build a fantastic team that can deliver extraordinary results for our customers in a new and exciting facility.” Mr Hodson said.
Being constructed on a 3.8 ha site adjacent to its existing Queensland head office, service, training and customer support facility, the new DC covers nearly 17,000sqm, with an order picking storage area of just under 14,500sqm and an extra large parts/components storage area of over 2000sqm
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Source: Information, Drawings and Images
All article information is sourced and available for review from referenced locations.
– Media Release: Komatsu Distribution Centre
– Images: Google Streetview and Aerial
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